Appointments

Who do I see?

Routine appointments

For non-urgent issues, please follow the guidelines below and choose the right service, which can help you without any appointment. This will help us being more efficient and making an appointment available to you when you need it the most.

Pharmacy First - Your Go-To for Quick Healthcare

What is Pharmacy First?

Pharmacy First is an NHS initiative that makes it easy for you to get healthcare advice and treatment for common conditions through your local pharmacy. No need for a GP appointment or prescription for issues like:

Sinusitis
Sore throats
Earaches
Infected insect bites
Impetigo
Shingles
Uncomplicated urinary tract infections in women

How Can Pharmacy First Help?

Pharmacy First provides prompt treatment and advice for these common conditions. Pharmacists might offer over-the-counter or prescription medications based on your needs, and all consultations are private. You can also be referred by NHS services like NHS 111 or your GP.

Additional Support from Pharmacies

Minor Ailments: Pharmacists can help with a variety of everyday health issues such as colds, flu, aches, pains, rashes, and cystitis. They can also assist with emergency contraception, pregnancy tests, and needle exchange services. No appointment is needed, and they will refer you to a doctor if necessary.
Medication Advice: Pharmacists are experts in safely using medicines. If you have questions about your prescriptions or over-the-counter drugs, they can provide guidance. For new long-term medications, the New Medicine Service offers ongoing support. If you take multiple medicines, the Medicines Use Review (MUR) can help ensure you’re using them correctly.
Repeat Prescriptions: Pharmacists can manage your repeat prescriptions, saving you a visit to the GP if your condition is stable. If any issues arise with your medication, your pharmacist can consult with your GP on your behalf.
Healthy Living Advice: Pharmacies can support your overall health by offering advice on diet, exercise, and smoking cessation. They provide nicotine replacement therapies and regular check-ins to help you quit smoking and stay healthy.

Pharmacy First is here to make getting the care you need simpler and faster.

Online Consultation

Our Online Consultation service will let you request advice, treatment, sick notes, GP letters, recent test results and more. Fill out a quick online form and we will deal with your request before the end of the next working day.

Call the Practice

Appointments can be booked by calling the practice during working hours.

Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of a non-urgent nature.

Telephone: 01564 793333 or 01564 792434

Urgent Appointments

The practice operates a ‘duty doctor’ system to ensure we always have adequate capacity to deal with patients who are acutely unwell and require medical attention the same day. Please contact the reception.

Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of a non-urgent nature.

Telephone: 01564 793333 or 01564 792434

Cancelling your appointment

Please make every effort to keep your appointment. If you are unable to make it, please cancel it as soon as possible, using one of the methods below, so that it can be reallocated to another patient in need. Your help will avoid a significant waste of NHS resources and is much appreciated.

Alternatively, you can follow the instructions on your appointment reminder text and reply, to cancel an appointment.

Cancel your appointment

Consult with a Doctor online

Start here

Extended Access

Pre-bookable face to face and telephonic appointments in the evenings and on weekends are available through a service called Extended Access.

Registered patients have access to additional evening and weekend appointments via our Enhanced Access service which is delivered by our Primary Care Network.

The Enhanced Access service offers convenient appointments to see or speak to a GP, nurse, healthcare assistant or pharmacist.

These pre-bookable and same day appointments are ideal for those who can’t easily attend appointments during normal practice hours. Please note this is not a drop-in service.

For our PCN these Enhanced Access appointments are available at the following 6 practices: Arrow, Alcester, Budbrook, Lapworth, Pool, Tanworth-in-Arden.

All appointments have to be booked through our reception team. No walk-in patients will be accepted.

Home Visits

It is very important to request a home visit before 10am and only when the patient is too ill to attend the surgery. You will initially receive a telephone consultation from the doctor who will discuss your symptoms with you before deciding if they need to visit.

Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit. Consultations at the surgery are safer for patients as home visits are associated with the risk of poorer standards of care compared to a normal surgery consultation.

Telephone: 01564 793333 or 01564 792434

Who do I see?