Important patient notice regarding Microsoft outage 13 November 2026

The Microsoft outage may affect several of our day-to-day services at the practice.

What does this mean for our patients?

The outage may cause delays with:

• Online consultations – Responses to online consultation requests may be delayed.
• SMS text messages– We may be unable to send text messages or important patient updates.
• Hospital letters – There may be delays in receiving and processing hospital correspondence.
• Electronic discharge documents– Discharge information including medication changes and follow up instructions may take longer to reach the practice.
• Referrals – Our ability to prepare and process referral forms may be affected.
• Patient letters and documents -There may be delays in preparing and sending clinical and administrative correspondence.
• Other administrative requests – Some routine tasks may take longer than usual.

What are we doing?

• Prioritising urgent clinical matters and patient safety.
• Continuing to provide services wherever possible.
• Monitoring outstanding work and correspondence.
• Working to minimise disruption and delays.

Important information

If you are awaiting a response to an online consultation or an important text message, please be aware this may take longer than usual.

Thank you for your patience and understanding.