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Useful Resources

Coronavirus - Frequently Asked Questions

This information is correct at the time of publishing (23rd March 2020)

Is the Practice closed?

No. We are operating a closed-door policy. This means you will not be able to come to the Practice to book an appointment at reception. Please phone us to book an appointment. You will need to provide the receptionist with details of your condition. A nurse or doctor will attempt to deal with your concern by phone where possible.

What is the Practice doing to ensure continuity of service?

We are meeting as a team twice a day to discuss the latest updates and how as a Practice we can best help you. The pace of change is incredibly quick and we are doing all we can to continue to provide the safest and most appropriate clinical care. We have increased our staffing levels where possible to assist with this.

I'm worried and I don't know who to contact

There is a lot of information available online including NHS 111 online. Please try to use these resources for information before contacting any healthcare professionals. If you would like to check your symptoms without phoning 111 you can do so by clicking here.

I normally bring my repeat prescription requests to the Practice. How should I order it now?

You can order repeat prescriptions quickly and easily online using the NHS App (or alternative provider). If you are not registered for the NHS App you can sign up quickly and easily at www.nhs.uk/nhsapp. Prescription requests can also be emailed to us on prescriptions@henleymc.nhs.uk. Alternatively if you are not self-isolating you can post your request through in our post box, located on the right in the front foyer area.

Can I order my medication early?

Please don't over-order your medication, order too early or order medication you do not need as this will prevent others from obtaining their medication.

I need a letter for my holiday cancellation. How do I get one?

Following RCGP advice please do not request GP letters for holiday cancellations in light of COVID-19. Airlines and holiday providers should be looking towards national guidance as part of their policy as this is a global issue.

I've had to self-isolate and I need a sick note. How do I get one?

Please do not request sick notes from your GP if you are self-isolating due to Coronavirus. The NHS 111 website has details of how you can “Get an isolation note” for work by using their online service: https://111.nhs.uk/isolation-note

Do I need to self-isolate?

If you live on your own and develop a new continuous cough and/or a temperature/fever you must self-isolate for 7 days. If you live with others and someone in your household develops symptoms the whole household must isolate for 14 days.

Everyone must make an effort with social distancing for the next 12 weeks. For the latest updates, visit the self-isolation guidance and social distancing guidance on the government website.

I need a medical report - will this be affected?

Medical reports are completed in the majority of cases for patient's purchasing private insurance. There may be a delay in the completion of these at present. This is so we can free up capacity to focus our efforts where required. This will be a temporary measure. As requests for medical reports arrive we will contact the insurance provider to inform them of this decision. This will not affect reports for Universal Credit applications or other government-backed reports - we will continue to complete these as normal.

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